Haven't received books

Hello has anyone not received books they have won? I havent recieved 2 books. Is this normal? I have reached out via email and was told they would read out to the publisher. But nothing else.

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What are the two books?
I have not received Thirsty yet.

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Yes, this happens sometimes and Bookish First will contact the Publishers then update us when they have a new ship date.


Also have had some very overdue but they have all eventually shown up.